CSR jobs, also known as customer service representatives, refer to any kind of position that involves customer service. These positions often include Call Center Representative, Vendor Support/Logistics Customer Service, Technical Support, Collections, and many more. General service skills and computer abilities are required for positions like these.
Searching for customer service or CSR jobs takes time and energy that you may not have, but Tri-Starr is here to help. Follow these steps when applying to increase your chances of getting an interview and job offer.
Update your resume to match CSR Jobs
When submitting job applications, make sure your resume shows relevant experience. If you have skills related to customer communication, include those positions with a description of your duties.
These are the most common duties for CSR jobs:
- Receive incoming calls and review account information
- Receive payments via phone
- Contact vendors for order status
- Schedule and dispatch technicians
- Keep detailed records
A candidate with a resume that shows relevant experience to the job always stands out more than someone who does not have those skills. However, direct experience is not always necessary. For example, skills from positions that require general customer service abilities and computer knowledge add to your overall skillset. In some cases, food and retail experience is helpful.
Show your soft skills
Certain soft skills contribute to your success in searching for CSR jobs. The ability to effectively and efficiently communicate and a demonstration of job stability are the most important factors for a company looking for a customer service representative. Job stability shows a commitment to your past positions. If your experience does not show a level of stability, add in a note with your application that you are looking for a long-term position.
Apply through a staffing agency
You can apply directly to a company for a single job, or work with a staffing agency that will consider you for multiple positions. Tri-Starr makes it easy to find CSR jobs and get feedback on your application. It’s our practice to give feedback to candidates within just a couple days. Plus, qualified candidates often start working as early as that week or the following. When applying directly to a company, it may take weeks to set up an interview and then begin working.
Check out Tri-Starr’s application process:
- Apply online or in person
- Meet with the Tri-Starr team
- Interview with the company
- Start working that week!
With some positions, you could be confirmed the same day as application. Our established relationships with San Antonio companies give us the opportunity to quickly find positions that fit your skills.